SHIPPING & RETURNS

Thank you for shopping with Olga PMU.

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Please review the following shipping, return, and order policies carefully before placing an order.

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By purchasing through this website, you agree to these policies.

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1. Order Processing Time

Most orders are typically processed and prepared for shipment within approximately 3–5 business days after payment confirmation.

However, due to:

• international operations,

• supplier availability,

• manufacturer delays,

• customs procedures,

• high order volume,

• product availability,

• manual order verification,

• technical maintenance,

• or other circumstances beyond our control,

processing times may occasionally extend up to 30 business days.

Processing times are estimates only and are not guaranteed.

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2. Shipping & Delivery

Shipping times vary depending on:

• destination country,

• customs clearance,

• shipping carrier performance,

• local delivery services,

• seasonal delays,

• weather conditions,

• import inspections,

• and regional restrictions.

Estimated delivery dates are provided for informational purposes only and are not guaranteed.

We are not responsible for:

• shipping carrier delays,

• customs delays,

• import restrictions,

• lost packages,

• seized shipments,

• failed delivery attempts,

• address errors provided by the customer,

• or delays caused by circumstances outside our control.

Once a package has been transferred to the shipping carrier, delivery responsibility may be subject to the carrier’s policies and procedures.

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3. International Orders & Customs Responsibility

Customers are solely responsible for:

• complying with local import laws,

• customs regulations,

• taxes,

• duties,

• licensing requirements,

• import permits,

• and any applicable legal restrictions in their country or region.

We do not guarantee that products sold on this website are legal for import or use in every jurisdiction.

Customers are responsible for verifying local legality before placing an order.

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4. Returned, Refused & Undeliverable Packages

If an order is:

• refused,

• abandoned,

• unclaimed,

• rejected by customs,

• returned by shipping carriers,

• or undeliverable due to local import restrictions, unpaid customs fees, licensing issues, failed delivery attempts, or incorrect shipping information provided by the customer,

all shipping charges, return shipping fees, customs charges, duties, taxes, storage fees, carrier penalties, and related expenses remain the sole responsibility of the customer.

Original shipping charges are non-refundable.

Returned packages may be subject to additional:

• handling fees,

• processing fees,

• customs charges,

• restocking fees,

• or return shipping expenses.

Due to the professional-use, hygienic, sanitary-sensitive, and contamination-sensitive nature of many products sold on this website, refunds, returns, replacements, or exchanges may be denied for returned packages, including packages returned by customs authorities or shipping carriers.

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5. Final Sale Policy

All sales are considered final unless otherwise required by applicable law.

No returns, exchanges, or refunds are accepted for:

• permanent makeup machines,

• tattoo machines,

• power supplies,

• pigments,

• needles,

• cartridges,

• sterile products,

• hygienic products,

• sealed products,

• opened products,

• digital products,

• downloadable materials,

• online courses,

• educational materials,

• promotional items,

• clearance items,

• discounted products,

• sale items,

• or limited-edition products.

This policy applies regardless of whether products have been opened or used.

Customers are responsible for verifying:

• compatibility,

• voltage requirements,

• local legality,

• licensing restrictions,

• and import eligibility
  before purchasing.

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6. Manufacturer Warranty

Certain machines, power supplies, and equipment may include a manufacturer warranty.

Warranty coverage is provided solely by the manufacturer unless explicitly stated otherwise.

Manufacturer warranties generally apply only to verified manufacturing defects and do not cover:

• misuse,

• accidental damage,

• liquid exposure,

• drops,

• improper handling,

• improper voltage usage,

• unauthorized repairs,

• unauthorized modifications,

• improper maintenance,

• normal wear and tear,

• or failure to follow manufacturer instructions.

Proof of purchase may be required for warranty claims.

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7. Damaged or Incorrect Orders

Customers must inspect all packages immediately upon delivery.

If a package arrives visibly damaged or incorrect, customers should contact us within a reasonable time after delivery and provide:

• order information,

• photographs of the package,

• photographs of the products,

• and a description of the issue.

Failure to report shipping issues promptly may affect claim eligibility.

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8. Policy Updates

We reserve the right to modify these policies at any time without prior notice.

Continued use of this website constitutes acceptance of any updated policies.

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9. Contact Information

Website: www.olgapmu.com

Email: yakovlevs.pro@gmail.com